Shipping & Delivery Policy

Effective Date: April 28, 2026
Last Updated: April 28, 2026

At Scripted Stories, we aim to process and deliver your orders as efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase through scriptedstories.ae. Please review this policy carefully before placing an order.

1. Overview

This Shipping & Delivery Policy applies to all orders placed through scriptedstories.ae.

By placing an order on our website, you agree to the shipping, handling, and delivery terms outlined in this policy, including applicable timelines, charges, delivery limitations, and responsibilities related to shipping information.

Delivery availability may vary depending on product type, destination, service coverage, and courier partner availability.

2. Delivery Coverage

We currently offer shipping within the United Arab Emirates.

Please note:

• Delivery availability may vary by city, region, or postal code

• Some locations may have limited serviceability, extended delivery times, or additional charges

• Certain products may only be available for delivery in selected regions

If your area is outside our delivery coverage, we may be unable to process or fulfill your order.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

• Orders are generally processed during weekdays (9 AM – 6 PM GST)

• Orders placed outside business hours, on weekends, or on public holidays may be processed on the next working day

• Processing times may be extended during high-demand periods, promotional campaigns, stock verification, or unforeseen operational delays

• Some products may require additional handling or preparation time before shipment

Order processing time is separate from delivery transit time.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping charges may be based on:

• Delivery location

• Product type, size, or weight

• Selected shipping method

• Order value

If free shipping is offered, it may be subject to:

• Minimum order value requirements

• Specific product exclusions

• Selected delivery regions

• Limited-time promotional terms

5. Estimated Delivery Time

Estimated delivery timelines vary depending on the shipping destination, courier service, and product availability.

Standard Delivery
Estimated delivery time: 3–7 business days after dispatch

Expedited or Priority Delivery (if offered)
If expedited delivery is available, estimated timelines and applicable charges will be shown at checkout or communicated separately.

Please note:

• Delivery timelines are estimates only and are not guaranteed unless explicitly stated otherwise

• Transit times may vary due to factors outside our control

• Remote or non‑serviceable areas may require additional time

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include, but are not limited to:

• Courier or logistics partner delays

• Weather conditions

• Public holidays or peak shopping seasons

• Customs clearance or border inspections (if applicable)

• Incomplete or incorrect shipping details

• Failed delivery attempts

• High order volumes

• Force majeure events or operational disruptions

In such cases, we will make reasonable efforts to keep you informed where possible, but we are not liable for delivery delays caused by third-party carriers or external events.

7. Order Tracking

If order tracking is available, tracking details may be sent to you via:

• Email

• SMS

Tracking updates are typically shared once the order has been packed and handed over to the shipping partner.

If you do not receive tracking information or need help locating your shipment, please contact us at support@scriptedstories.ae or +971 50 230 0707.

8. Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete shipping details at the time of checkout.

This includes:

• Full recipient name

• Correct delivery address

• Valid phone number

• Accurate postal/ZIP code

• Any necessary location notes or instructions (if applicable)

We are not responsible for delays, failed deliveries, or additional charges resulting from incomplete, incorrect, or outdated shipping information provided by the customer.

9. Failed Delivery Attempts

If a delivery attempt fails due to reasons such as:

• Incorrect or incomplete address

• Recipient unavailability

• Failure to answer delivery calls

• Refusal to accept delivery without an approved reason

• Restricted access to the delivery location

the order may be:

• Returned to us

• Re‑attempted by the courier (subject to courier policy)

• Subject to additional re‑delivery charges

• Delayed beyond the original estimated timeframe

If the package is returned to us due to failed delivery, refund or reshipment eligibility may depend on the condition of the returned order and any applicable shipping or handling charges.

10. Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours after delivery of receiving the package.

To help us investigate and resolve the issue, please provide:

• Order number

• Description of the issue

• Clear photos or videos of the product, packaging, and shipping label (if applicable)

You can report delivery‑related issues to:

• Email: support@scriptedstories.ae

• Phone: +971 50 230 0707

Approved claims may be resolved through a replacement, exchange, store credit, partial refund, or full refund, depending on the situation and our review.

11. International Shipping

Currently, we do not offer international shipping. We only deliver within the United Arab Emirates. If international shipping becomes available in the future, this section will be updated accordingly.

12. Delivery Completion & Risk Transfer

An order may be considered delivered once it has been:

• Successfully delivered to the shipping address provided at checkout

• Accepted by the recipient or an authorized person at the delivery location

• Marked as delivered by the courier partner, where applicable

Once delivery is completed, the responsibility for the order transfers to the customer, subject to applicable laws and any approved post‑delivery claims reported within the required timeframe.

13. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, shipping partners, delivery regions, or legal requirements.

Any updates will be posted on this page, and the revised version will become effective as of the Last Updated date shown above. We encourage customers to review this page before placing an order.

14. Contact Us

If you have any questions about shipping, delivery timelines, tracking, or order dispatch, please contact us:

• Email: support@scriptedstories.ae

• Phone: +971 50 230 0707

• Address: Dubai, United Arab Emirates